FAQs & Contact

Healthcare providers (Physicians, OTs, RTs, etc.) looking to refer a patient, and rehab consultants needing a quote for client services can get specific referral information here, including our referral form and fax number.

Yes, I am accepting clients in all three service categories: Routine Health (including Chronic Disease Management, Hormonal Health), Digestive Health, and Therapeutic Diets. Learn about all our services.

I am licensed to provide services in British Columbia, Alberta, and Ontario (Canada), and am unable to provide services to people from other provinces or countries.

No, due to the busyness of my practice, I have not offered discovery calls for many years; however, if you would like to meet to discuss your goals or health background, which service may be the most suitable for you, the Initial Consultation is designed for that purpose. It is provided at a lower hourly rate than our clinical services. Should you decide to move forward with one of our packages, any remaining time in the Initial Consultation can be ‘banked’ and used later for follow-up services.

I provide support to those who self-started a carnivore diet as an elimination diet before getting support to reintroduce foods and avoid those that caused them digestive issues previously, and routinely support people eating a vegetarian diet. I do not provide dietary support for those who only eat plant or animal foods as a lifestyle.

The services included with each package depend on whether it’s a Routine Health or Digestive Health package. Learn about the services in our Routine Health, Chronic Disease Management, Hormonal Health, and Digestive Health packages.

No, our practice does not require or offer specialized private-pay lab tests. Routine lab results such as fasting blood glucose, hemoglobin A1C, and cholesterol, typically obtained through your doctor and covered by the provincial healthcare system, are needed to understand your overall health and make dietary recommendations. Should additional blood work be needed, we will provide you with a Lab Test Request Form to bring to your doctor.

For scheduling purposes, prepayment is required at the time of booking and can be made by credit card through the secure WooCommerce interface or by e-transfer, which avoids credit card charges. Once received, we will send you a receipt confirming your appointment. Cancellations or rescheduling are available with 48 hours’ notice, and will be considered for an unforeseen emergency.

Yes, no problem. Since most extended benefits only reimburse for a service in a package once they have a receipt with the date and time that a service was provided, all packages are broken down into their respective services with space left to add the date and time. Clients paying for packages by e-transfer or credit card remind me at the end of a session to update their receipt, which I am happy to do.

Yes. There are no fees or interest charges when paying installments by e-transfer; however, a $10 service charge is added to each credit card payment per service to cover processing and related fees.

No, we do not offer a sliding fee scale due to the administrative time required to document financial need. However, many clients find our Flexible Payment Option helpful, as it allows you to pay-as-they-go for each service in a package. There are no fees or interest charges when paying by e-transfer. To use this option, please submit the Flexible Payment Option Form along with your completed Intake and Service Option Form, available under the Book an Appointment tab.

All appointments are made by email because different types of appointments have varying lengths, and the first step is to visit the Book an Appointment tab.

A doctor’s referral is only required if your specific extended benefits plan requires it.

To book an Initial Consultation or the first visit in any package, send your most recent general blood (hematology) panel, ferritin, fasting blood glucose, HbA1C, and a lipid panel (cholesterol) results. If you are missing some of those, send what you have to get started. Instructions are available under the Book an Appointment tab.

As outlined on the Intake and Service Option Form (available under the Book an Appointment tab), we require 48 hours’ notice for cancellations; however, in the event of a documented emergency, we will make an exception.

As of September 2026, the wait time for an appointment is ~1-2 weeks, but we do have a cancellation list. If this is a clinically urgent matter, please notify us when you reach out.

All of our services have been provided for over a decade through a secure telehealth portal, which allows us to provide care to clients throughout BC, Alberta, and Ontario where we are licensed. The telehealth portal enables us to screen-share documents and handouts during appointments, and to send links. There is no software to download, no passwords to create, and appointments can be accessed simply by clicking a link from your computer, smartphone, or tablet.

Yes. We use a secure, online browser-based, PIPEDA-compliant telehealth platform. There is no software to download—simply click and connect.

I provide services to clients aged 12 years and older. For clients under the age of 19, a parent or legal guardian must complete the Intake and Service Option Form.

Yes! I frequently work with couples and multiple members of the same family. While each individual is assessed individually, Meal Plans are designed to work together (no need to make different meals). I am accustomed to collecting the needed information from each family member required to coordinate their individual nutritional needs within the context of multicultural family meals.

If you are a doctor’s office or other Healthcare professional and want to refer someone, please visit the Healthcare Provider’s page, download the referral form, and send it with the supporting documents to the fax number indicated on the form.