If you have questions related to services, costs, or extended benefits, our complete FAQs section is available here. Below are only the ‘basics’.
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- Please note that the office is closed for the Holiday Season from November 24, 2024 to January 2, 2025, inclusively.
- At this time of year, we are usually booking ~2 weeks ahead, but we have a cancellation list.
- If your situation is clinically urgent please let us know and we will do our best to fit you in as soon as possible.
- The length of time required for each appointment varies based on the service, therefore all appointments are made via email.
- Clinical hours are listed below.
- Payment options are outlined below.
- We no longer offer discovery calls. If you would like to meet to discuss your background, which service may be the most suitable, and to see if we are a ‘good fit’ for your needs, the Initial Hourly Consultation is designed for that purpose. Should you decide to move forward by taking one of the packages we offer, any remaining time left in the Initial Hourly Consultation can be ‘banked,’ and used later for follow-up services.
- Encryption protection secures all personal and health information sent and retained at our office.
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Book An Appointment
Getting started with services is as easy as 1-2-3.
1. Download the current Intake and Service Option Form here (dated October 15, 2024) and which outlines the current services that we provide, as well as their costs. Be sure to save the form to your computer desktop before completing it. If you would like a password-protected form, please send us a note using the Contact Form and we will send you one.
2. Please complete the form on your computer as this form dovetails with our accounting and client charting system. Please do not use cap lock when completing the form.
If you are on a Windows device, you can use the free Adobe Acrobat online fill and sign tool to complete it (if you don’t already have Adobe Acrobat, or Adobe Reader on your computer), and if you are on a Mac, you can use Preview. Please do not provide us with a Shaw email address as their 3rd party email client frequently bounces incoming or reply emails, making communication both frustrating and unreliable.
3. Once completed, please email the form as is to the address written on the first page, along with your availability for an appointment, and we will reply as soon as possible. Please do not send a scanned copy of the form as the pdf dovetails with our accounting, and charting system.
REFERRAL FORM
If you are a doctor’s office and want to refer a patient, please download the referral form, complete it, then send it to the fax number indicated on the form, along with only the most recent supporting documents.
PAYMENT OPTIONS
Payment for services can be made by credit card using the secure Woo Commerce interface. To save the credit card charges, you can send an e-transfer when you book an appointment. For your security, e-transfers are automatically deposited. We will send you an invoice first to make it easy.
If you would like to use the Flexible Payment Option, please download the Flexible Payment Option Form (dated October 15, 2024) and send it with your completed Intake and Service Option Form available above.
For scheduling purposes, pre-payment is required to book an appointment. A few days notice is always appreciated for rescheduling an appointment. In the event of an emergency, the appointment can be moved with 24-hours notice.
CLINICAL HOURS
| Monday | 9:00 AM - 5:00 PM |
| Tuesday | 9:00 AM - 5:00 PM |
| Wednesday | 9:00 AM - 5:00 PM |
| Thursday | 9:00 AM - 5:00 PM |
| Friday | 9:00 AM - 3:00 PM |
| Saturday | Closed |
| Sunday | Closed |
BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nation.
Please note: At this time, all services are provided via a secure telehealth portal.