FAQs and Contact
Note: Please read the FAQs below before reaching out, as all routine questions are answered here. If you have clinically related questions, there are instructions below on how to contact us.
Are you accepting new clients?
Yes, we are accepting new clients, and the wait time for an appointment is typically one to two weeks.
Do you see children or teenagers?
We provide services to clients aged 12 years and older. For clients under the age of 19, a parent or legal guardian must complete the Intake and Service Option Form.
How far ahead are you booking?
We normally book around 2-3 weeks ahead, but we do have a cancellation list. If this is a clinically urgent matter, please notify us when you reach out.
Which provinces are you licensed in?
We are licensed to provide services in British Columbia, Alberta, and Ontario.
What areas of the city do your clients come from?
Since 2008, when we opened our Coquitlam office, we have been supporting clients throughout the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody), as well as Burnaby, New Westminster, Pitt Meadows, Maple Ridge, and Surrey.
Where can I learn about the cost of your services?
The Intake and Service Option Form lists our stand-alone sessions and all our packages and costs, and is available for download under the Book an Appointment tab.
Will my extended benefits cover your services?
Most extended benefits plans cover visits to a Registered Dietitian (RD), but every plan is different. Please check with your benefit provider to determine if your specific plan covers RD visits before booking an appointment. All our services are priced at or below the Reasonable and Customary Fee Limits of five major benefit insurers in BC, Alberta, and Ontario.
Do you direct bill?
We do not direct bill; however, we provide itemized receipts with all packages broken down into individual services, with the date and time of each service clearly indicated, so that they are quickly reimbursed. You can download a sample receipt here.
Do you offer a Flexible Payment Plan?
Yes! Our Flexible Payment Option enables you to pay-as-you-go for each set of services in a package. You can download our Flexible Payment Option Form and send it in to our office along with your completed Intake and Service Option Form, which is available under the Book an Appointment tab.
When is payment for services due?
For scheduling purposes, prepayment for appointments is required at the time of booking and can be made by credit card using the secure WooCommerce interface or by sending an e-transfer, which saves the credit card charges. Cancellations or rescheduling are available with 48-hours notice, and will be considered for an unforeseen emergency.
Do you provide a one-time meal plan without a package?
No. We need to assess you, including a review of your personal and family medical history and lab work, to be able to safely and effectively design a meal plan for you.
What types of services do you provide?
We provide three categories of services: 1. Routine Health, 2. Digestive Health, and 3. Therapeutic Diets. Learn about all our services.
What services come with a package?
The services included with each package vary depending on whether they are Routine Health, Digestive Health, or Therapeutic Diet services. You can learn the details under the header “Structure of Services”.
Do you work with couples or members of the same family?
Yes! We frequently work with couples and multiple members of the same family, and while each individual is assessed individually, Meal Plans are designed to work together (no need to make different meals).
Is your telehealth portal secure and easy to use?
Yes. We use a secure, online browser-based, PIPEDA-compliant telehealth platform. There is no software to download—simply click and connect. The platform also enables screen sharing of documents and handouts during our session.
Do you offer discovery calls?
We no longer offer discovery calls; however, if you would like to meet to discuss your goals or health background, which service may be the most suitable for you, and to see if we are a ‘good fit’, the Initial Consultation is designed for that purpose. Should you decide to move forward by taking one of the packages we offer, any remaining time left in the Initial Consultation can be ‘banked’ and used later for follow-up services.
How do I book an appointment?
Since different types of appointments have different lengths, all appointments are made via email. The first step is to visit the Book an Appointment tab, download the form, and send it to our office.
What is your cancellation policy?
As outlined on the Intake and Service Option Form (available under the Book an Appointment tab), we require 48 hours’ notice for cancellations. However, we understand that emergencies happen; in the case of a documented emergency, we are willing to make an exception to this policy.
Do I need a referral to see you?
No doctor’s referral is required to book an appointment unless your specific extended benefits plan requires it.
How do I refer someone to you?
If you are a doctor’s office or other Healthcare professional and want to refer someone, please download the referral form and send it with the supporting documents to the fax number indicated on the form.
Still Have Questions?
If you have questions that aren’t answered above, we’d be glad to answer them.
Please note that the Contact Us Form remains unavailable due to ongoing issues with reCAPTCHA.
In the meantime, please visit the Book an Appointment page and download the Intake and Service Option Form, complete only the first two pages and send it to our office with your specific questions. The email address is on the form.
This will enable us to reply to you with a personalized and clinically relevant response.
Once received, someone will get back to you shortly.
CLINICAL HOURS
| Monday | 9:00 AM - 5:00 PM |
| Tuesday | 9:00 AM - 5:00 PM |
| Wednesday | 9:00 AM - 5:00 PM |
| Thursday | 9:00 AM - 5:00 PM |
| Friday | 9:00 AM - 3:00 PM |
| Saturday | Closed |
| Sunday | Closed |
BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nations.
