If you have questions related to services, costs, or extended benefits, our complete FAQs section is available here. Below are only the ‘basics’.
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- We are licensed to provide services in British Columbia, Alberta, and Ontario.
- The cost of services is listed on the Intake and Service Option Form, available below.
- If planning to use your extended benefits, please verify that your specific plan covers visits to a Registered Dietitian prior to booking an appointment.
- If you would like to see how services are broken down on a receipt, you can download a sample one for a Comprehensive Dietary Package here. All packages are broken down similarly.
- You can read about payment timing and payment options, below.
- For those without extended benefits, our Flexible Payment Option enables you to pay-as-you-go for each set of services in a package. More information about his option is below.
- We are normally booking ~2-3 weeks ahead but we do have a cancellation list.
- If your situation is clinically urgent please let us know and we will do our best to fit you in as soon as possible.
- The length of time required for each appointment varies based on the service, therefore all appointments are made via email.
- Clinical hours are listed below.
- Payment options are outlined below.
- Encryption protection secures all personal and health information sent and retained at our office.
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Book An Appointment
Getting started with services is as easy as 1-2-3.
1. Download the Intake and Service Option Form which outlines the current services that we provide, as well as their cost.
If you would like a password-protected form, please send us a note using the Contact Form, and we will send you one.
Note: If you are looking for dietary support for both routine health and digestive health, an Initial Hourly Consultation to discuss the best approach might be a good place to start.
2. Complete the Intake and Service Option Form on your computer.
Since this form dovetails with our charting and accounting system, please complete the form using conventional formatting (i.e. capital and lowercase letters, periods, hyphens, etc.).
If you are on a Windows device, you can use the free Adobe Acrobat online fill and sign tool to complete it, and if you are on a Mac, you can use Preview.
3. Email the completed Intake and Service Option Form to the address written on the first page of the form, along with a downloaded PDF report of your most recent lab test results. These are required even for an Initial Hourly Consultation so that we can discuss which services would be most appropriate for your needs. Please do not send scanned copies of the Intake and Service Option Form, or scanned copies of lab results.
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If you are unable to download your most recent lab test results, please provide your doctor’s office with this form and have them fax them directly to our office.
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REFERRAL FORM
If you are a doctor’s office and want to refer a patient, please download the referral form, complete it, and then send it to the fax number indicated on the form, along with only the most recent supporting documents.
PAYMENT OPTIONS
Payment for services can be made by credit card using the secure Woo Commerce interface. To save the credit card charges, you can send an e-transfer when you book an appointment. For your security, e-transfers are automatically deposited. We will send you an invoice first to make it easy.
If you would like to pay for packages using flexible payments so that you can pay for each set of services in a package as you go, and submit each receipt for reimbursement before paying for the next installment, please download the Flexible Payment Option Form here.
For scheduling purposes, pre-payment is required to book an appointment. A few days’ notice is always appreciated for rescheduling an appointment. In the event of an emergency, the appointment can be moved with 24 hours notice.
CLINICAL HOURS
Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 3:00 PM Saturday Closed Sunday Closed BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nation.
Please note: At this time, all services are provided via a secure telehealth portal.
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