If you have questions related to services, costs, or extended benefits, our complete FAQs section is available here. Below are only the ‘basics’.
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- We are licensed to provide services in British Columbia, Alberta and Ontario.
- If planning to use your extended benefits, please verify that your specific plan covers visits to a Registered Dietitian prior to booking an appointment.
- For those without extended benefits, our Flexible Payment Options enable you to pay-as-you-go for each set of services in a package. More information about his option, below.
- If your situation is clinically urgent please let us know and we will do our best to fit you in as soon as possible.
- The length of time required for each appointment varies based on the service, therefore all appointments are made via email.
- Clinical hours are listed below.
- Payment options are outlined below.
- Encryption protection secures all personal and health information sent and retained at our office.
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Please note that we are closed for the holidays beginning December 19, 2024 until January 6, 2025, inclusively. If you send in your completed intake documents (outlined below) in our absence, we will reach out to you about booking your first appointment upon our return.
Wishing you and yours the very best for the holidays and a great start to 2025!
Book An Appointment
Getting started with services is as easy as 1-2-3.
1. Download the Intake and Service Option Form which outlines the current services that we provide, as well as their prices.
If you would like a password-protected form, please send us a note using the Contact Form, and we will send you one.
2. Complete the Intake and Service Option Form on your computer.
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If you are on a Windows device, you can use the free Adobe Acrobat online fill and sign tool to complete it (if you don’t already have Adobe Acrobat, or Adobe Reader on your computer), and if you are on a Mac, you can use Preview.
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3. Email the completed Intake and Service Option Form as is (i.e. not a scanned copy) to the address written on the first page, along with your availability for an appointment, and we will reply as soon as possible. Please note that since this form dovetails with our charting and accounting system, we need the completed pdf back as is .
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NEW YEAR SPECIAL — From January 1, 2025 to January 31, 2025 only, this $50 off coupon can be applied to any Routine Service package or Digestive Health package.
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REFERRAL FORM
If you are a doctor’s office and want to refer a patient, please download the referral form, complete it, then send it to the fax number indicated on the form, along with only the most recent supporting documents.
PAYMENT OPTIONS
Payment for services can be made by credit card using the secure Woo Commerce interface. To save the credit card charges, you can send an e-transfer when you book an appointment. For your security, e-transfers are automatically deposited. We will send you an invoice first to make it easy.
If you would like to pay for packages using flexible payments so that you can pay for each set of services in a package as you go, and submit each receipt for reimbursement before paying for the next installment, please download the Flexible Payment Option Form here.
For scheduling purposes, pre-payment is required to book an appointment. A few days notice is always appreciated for rescheduling an appointment. In the event of an emergency, the appointment can be moved with 24-hours notice.
CLINICAL HOURS
Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 3:00 PM Saturday Closed Sunday Closed BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nation.
Please note: At this time, all services are provided via a secure telehealth portal.
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